Support

Need help with Rider Recall? Send a clear report and we can diagnose it faster.

Contact

• Email: support@riderrecall.com
• Include your device model, Android version, app version, account email, and screenshots when possible.
• For abuse, safety, or impersonation reports, include the rider handle, screenshots, date/time, and what happened.

Common fixes

• Location/map issues: confirm Location permission is allowed and Precise location is selected if you want accurate map presence.
• Notifications: confirm notifications are enabled in Android settings.
• QR scan: confirm camera permission is enabled and the QR code is well lit.
• Subscription/event hosting: confirm you are signed into the same Google Play account that purchased the subscription.

Account and data deletion

Use Delete account to request deletion of your Rider Recall account and associated data.